This session will help prepare your institution for the auditing process. It will highlight issues raised during a typical federal student loan audit and discuss examples of findings in the campus-based programs. In addition, we will focus on third-party servicer audit requirements. Finally, the session will cover student fraud-what to look for and who to contact if a problem is suspected.

This session will focus on both in-house and third-party collection management as well as review regulatory changes resulting from the Spring 2002 negotiated rulemaking process. We will stress the importance of managing the collection process from start to finish, including managing your school's loan portfolio to ensure that past due accounts are worked appropriately and aggressively. In addition, this session will focus on monitoring your collection agency accounts.

This session will guide your institution on compliance issues concerning the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley Act. In addition, we will discuss the requirements pertaining to the collection and use of SSNs and the increased concern regarding identity theft that is prompting legislative changes to further restrict the use of SSNs. Guest Speakers: David Stocker, Sallie Mae, Associate General Counsel; Maria Shanle, University of California, Office of the President, University Counsel; and Ellen Campbell, Office of Innovation and Improvement, U. S. Department of Education.

This session will focus on general bankruptcy issues, along with a review of the process and requirements. Insight will be provided on the unique provisions of student loans that do not necessarily apply to other types of receivables as well as the special provision available to public institutions under the 11th Amendment. With regard to legal issues, there will be a review of the litigation requirements and tips will be provided on how to effectively manage a litigation program on your campus.